This return policy applies to single sofas sold in our store, aiming to provide customers with a clear and transparent return and refund process.
I. Scope of Returns
Customers may apply for a return under the following conditions:
The return request is made within 30 days of receipt.
The product remains in basic condition (no serious damage, does not affect resale).
Valid order information and proof of purchase are provided.
II. Return Process
Contact customer service to submit a return request.
Customer service reviews return eligibility.
Return logistics are arranged after approval.
Customer ships the product back.
Warehouse confirms receipt and inspection.
Refund process begins.
III. Refund Instructions
Refund arrival time: Within 3 days of successful return confirmation.
Refund method: Refund to the original payment method.
Refund amount: Based on the actual payment amount (subject to return conditions).
IV. Logistics and Shipping Information
Shipping location: United States
Order processing time: Same day (within 24 hours)
Shipping time: 2 days
Return application period: Valid for 30 days
Refund processing cycle: 3 days
V. Billing Terms (Important)
This product is a one-time sale. Purchase) All fees are settled in one lump sum upon order placement.
There are no subscriptions, automatic deductions, or hidden fees. The transaction is considered complete upon payment.
VI. Special Notes
Due to changes in the market environment and continuously rising operating costs, the company is currently experiencing continuous losses and has decided to conduct a clearance sale at a loss. During this period:
All return and after-sales policies will remain in effect.
Service standards will remain unchanged.
Clearance prices will not affect return rights.
If you need to apply for a return, please contact customer service promptly for further assistance.